What’s Covered (and What’s Not) in Our Pest Control Warranty
pest free. or your money back.
PestiesProtect+ is the written money-back warranty signed off at the end of every Annual Guardian and 360° Ultimate Protection treatment. No fine print, no franchise legalese, no callout fees.
how pestiesprotect+ works
If a covered pest returns inside your warranty window, send us a clear photo. We book a free service call. If activity is still persisting four weeks after the third service call, you get a full 100% refund. No questions asked.
That is the whole warranty. Everything below explains the operational detail so there are no surprises.
how long you are covered
Warranty length depends on the treatment booked.
annual guardian
- internal cockroaches + ants
- covers the standard service interval
360° ultimate protection
- internal cockroaches + ants
- full annual protection cycle
covered activity
- Internal cockroach activity (common species: Australian, American, brown-banded)
- Internal ant activity
what we cannot cover
- External cockroach + ant activity (we cannot stop pests landing on your block from outside)
- Garages (considered external for warranty purposes due to unsealed access)
- German cockroaches (different problem, different treatment, see Roach Reset program)
- Rodents (covered separately by the Rodent Guard product warranty)
- Termite inspections and termite management (priced separately, not warranty-covered)
- Bed bugs, fleas, wasps, silverfish, spiders outside the standard treatment scope
4 steps. no shortcuts.
If a covered pest returns inside your warranty window, here is exactly how we handle it.
- 01 wait 4 weeks
Service calls require a minimum 4-week gap from your last treatment. Transfer products + insect growth regulators need that window to take full effect. Calling earlier almost always means the product has not finished its job.
- 02 send a photo
Clear photo of the activity, sent to us via the channel you booked. Helps us confirm species (Germans need a different treatment entirely) and keeps the process fast.
- 03 prep the area
Remove ALL stored items from areas of persistent activity. Kitchen + bathroom cupboards, pantries, wardrobes. Failure to remove stored items voids the guarantee for that area and may void future service calls.
- 04 we treat at no cost
Targeted re-application to areas of remaining activity. Same-day where possible. No callout fee. Warranty window continues.
three service calls. activity still persisting?
If three service calls have been performed at minimum 4-week intervals, and activity is still persisting four weeks after the third service call, you get a full refund of the treatment cost. Send us a photo of the persistent activity and we process the refund. No questions asked.
We have never had to come back more than once. The offer sits on the table from day one because the work holds up.
which bookings are covered
PestiesProtect+ as described on this page applies to treatments booked at standard pricing through pesties.au.
Treatments booked at promotional pricing through our social media channels (Facebook, Instagram, Messenger) carry the warranty terms confirmed in writing at the time of that booking. Those booking-specific terms supersede this page for that treatment. The PestiesProtect+ money-back guarantee is only offered on social media bookings where explicitly stated in writing at the time of booking. Otherwise, social media discounted bookings carry a standard free service-call period, in line with industry standard.
We are progressively transitioning all bookings to standardised website pricing with the full PestiesProtect+ terms above.
get the pestiesprotect+ guarantee
Book any Annual Guardian or 360° Ultimate Protection treatment to lock in your written money-back warranty.
