What’s Covered (and What’s Not) in Our Pest Control Warranty
Our pest control warranty is designed to give you peace of mind – here’s exactly what’s included, what’s not, and what to expect after your first treatment.
Key Points:
- 6-month warranty on internal cockroaches and ants
- 3-month warranty on external webbing spiders
- German cockroaches, rodents, and external ants are not covered
- Severe infestations may require multiple visits and may not qualify for warranty
- Garages are considered external areas due to accessibility
What We Cover Under Warranty
When you book a general pest treatment with Pesties.au, you’re covered for the following:
- Internal cockroaches and ants – covered for 6 months
- External webbing spiders – covered for 3 months
These warranties apply to standard residential infestations and give you ongoing protection and support after your service. You can always contact us if something pops up during your warranty period.
What’s Not Covered
Some pests and situations fall outside the scope of our warranty. These include:
✘ German Cockroaches
Due to their rapid breeding cycles and resistance to many products, we don’t offer warranty coverage for German cockroach infestations – but we do offer targeted treatment options that work.
See: German Cockroach Treatment Preparation
✘ External Ants
External ants often reinvade from neighbouring properties, making them difficult to guarantee. Even with strong barrier treatments, they may return over time.
✘ Rodents
Because rodents can freely move in and out of a structure, there’s no way to fully control their behaviour over time. We’re happy to help with rodent control, but warranty doesn’t apply.
Explore our service: Rodent Control Treatments
What About First-Time or Severe Infestations?
If it’s your first time booking a treatment with us and you’re dealing with a heavy infestation, we may recommend more than one visit. In these cases, warranty may not apply upfront, but:
✓ You’ll still be looked after with heavily discounted follow-up treatments, if needed
✓ We’ll always be upfront about what’s required and what to expect
Signs of a Severe Infestation:
- Cockroach droppings inside cupboards or wardrobes (like brown grains of rice)
- Visible baby cockroaches (nymphs)
- Egg sacs found in kitchens or bathrooms
These signs usually indicate internal breeding, which often requires multiple treatments for full control.
Internal vs External Areas: How We Define Them
To avoid confusion, here’s how we separate internal and external zones:
Internal areas include:
- Bedrooms
- Kitchens
- Bathrooms
- Laundries
- Hallways and living spaces
External areas include:
- Gardens, patios, sheds
- Pool areas, fencing, play equipment
- Garages (even if enclosed or converted)
⚠️ Garages are always classed as external because the doors don’t seal tightly – making them vulnerable to reinfestation. As such, they’re not covered under internal warranties.
How We Treat: No Corners Cut
We only use premium, professional-grade products, mixed at full label strength. We never water anything down. Treatments are safe for people, dogs, and cats once dry. For other pets (like birds or reptiles), your technician will let you know if special steps are needed.
We also don’t build the cost of follow-ups into your first visit – that’s what helps us keep prices fair. If a second visit is needed, it’s discussed clearly and priced reasonably.
Frequently Asked Questions
What if I still see pests after treatment?
That can happen – especially in the first few weeks. Most products take time to transfer through the colony. As long as you’re not seeing baby cockroaches or evidence of internal breeding after 4–6 weeks, you’re still in the clear. If you’re unsure, get in touch.
Do I need to move furniture or empty cupboards?
Not unless you’ve seen activity in those areas. If there’s live cockroach activity or droppings inside cupboards, it helps to clear them before we arrive.
Do I have to leave during the treatment?
No. Our treatments are low toxicity and safe for people and pets once dry. Most customers stay home while we work.
Can I clean afterwards?
Yes – just avoid mopping or wiping right up against treated skirtings or corners for about 5–7 days to maintain the treatment’s residual power.
Summary: Pest Control Warranty Explained
- Internal cockroaches and ants: 6-month warranty
- External spiders: 3-month warranty
- German cockroaches, rodents, and external ants: not covered
- Garages count as external and are not covered by internal warranty
- Severe infestations may require follow-up visits, not covered initially
- Our treatments are high quality, safe, and applied at full strength