Your home. Our protection.

PestiesProtect+ is our written money-back warranty, and it’s there to give you peace of mind long after we leave. If covered pests are still hanging around once the treatment has had time to work, this is the quickest way to get us back out. No phone tag, no callout fee.

  1. 1Take a pic of the pest activity.
  2. 2Upload your picture below and hit ‘Confirm and Request Service’.
  3. 3We’ll contact you to arrange a re-treatment of the affected areas.
  4. 4
    3 unsuccessful service calls? 100% money-back refund.Conditions apply. See the full terms.
Pesties PestiesProtect+ warranty card and aftercare brochure

Everything you need is on your warranty card.

A quick check before you send it through

Seeing a bit of activity in the first few weeks is normal. It usually means the treatment is working, as pests pick up the product and carry it back to the nest. If all of these are true for you, you’re good to go.

  • It’s been at least 4 weeks since your treatmentThe date’s on your warranty card.
  • You’re still inside your warranty period6 months for Annual Guardian, 12 months for 360° Ultimate Protection.
  • The activity is inside your homeGarages and outside areas aren’t covered, as we can’t stop pests wandering in from the yard.
  • It’s regular cockroaches or antsGerman cockroaches need their own treatment. See the photo to tell them apart.
  • It’s persisted longer than a day or twoOne stray roach after rain isn’t a failed treatment.
  • You’ll clear out stored items before we arriveEmpty any affected cupboards, pantries and wardrobes so we can get to where they’re hiding.

Something here doesn’t fit? You might need a different treatment rather than a service call. Get an instant price or read about our Roach Reset for German cockroaches.

Request your service call

We’ve already got your details on file, so all we need is who the booking was under and a photo or two of what you’re seeing.


The full PestiesProtect+ terms

PestiesProtect+ is signed off at the end of every Annual Guardian and 360° Ultimate Protection treatment. Here’s exactly how it works, so there are no surprises.

How long you’re covered
6 monthsAnnual Guardian
12 months360° Ultimate Protection
What’s covered
  • Cockroach activity inside your home (Australian, American and brown-banded cockroaches)
  • Ant activity inside your home
What isn’t covered
  • Cockroach and ant activity outside the home. We can’t stop pests landing on your block from next door or the bush.
  • Garages. They count as outside for warranty purposes because they aren’t sealed.
  • German cockroaches. They’re a different problem that needs a different treatment, which is what our Roach Reset is for.
  • Rodents, which are covered separately under the Rodent Guard warranty.
  • Termite inspections and termite management, which are priced separately.
  • Bed bugs, fleas, wasps, silverfish, and spiders outside the standard treatment scope.
How service calls work
  1. Wait 4 weeks. Service calls need at least a 4-week gap from your last treatment. The products we use are transferred between pests and include growth regulators, and they need that window to do their job. Calling earlier almost always means the treatment hasn’t finished working yet.
  2. Send us a photo. Use the form on this page. A clear photo lets us confirm the species, so we turn up with the right treatment.
  3. Clear the area. Remove all stored items from the areas where you’re seeing activity, like kitchen and bathroom cupboards, pantries and wardrobes. If items aren’t removed, we can’t treat that area properly, so the warranty won’t cover it and future service calls may not be covered either.
  4. We re-treat at no cost. A targeted re-treatment of the areas where activity is still showing up. No callout fee, and your warranty period keeps running.
The money-back promise

If we’ve done three service calls, each at least 4 weeks apart, have been provided adequate access to affected areas, and the activity is still there 4 weeks after the third one, we’ll refund the full cost of your treatment. Send us a photo of the activity, we’ll accept defeat, and process your refund. No further questions asked.

We’ve never had to come back more than once. The offer’s on the table from day one because our work holds up.

Which bookings are covered

PestiesProtect+ as described on this page applies to treatments booked at standard pricing through pesties.au.

Treatments booked at promotional pricing through our social media channels (Facebook, Instagram, Messenger) carry the warranty terms confirmed in writing at the time of booking, and those terms apply instead of this page for that treatment. The money-back guarantee is only included on social media bookings where it was stated in writing at the time of booking. Otherwise, those bookings come with a standard free service call period, in line with industry standard.

Not booked yet? Every Annual Guardian and 360° Ultimate Protection treatment comes with PestiesProtect+ as standard.

Get an instant price